Terms and Conditions

1. Agreement to Terms

a. By using our online ordering system, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using the service.

2. Ordering Process

a. You may place orders through our website or mobile application.
b. Orders are subject to availability and acceptance by us.
c. Once an order is placed, you will receive a confirmation email or notification.
d. We reserve the right to refuse or cancel any order without providing a reason.
e. Products listed on website may at times be limited/out of stock/unavailable online compared to what is instore or those mentioned on other ordering platforms.
f. Product images may be different to what is shown on the in-store menu or those shown on other ordering platforms and to what is delivered.
g. Obey the rules of the road. Whenever you use online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.

3. Pricing and Payment

a. Prices listed on the website/mobile app are inclusive of all applicable taxes.
b. Payment must be made at the time of ordering.
c. We accept payment via credit/debit cards, online payment gateways, or other methods specified on our platform.
d. All payments are processed securely. However, we are not liable for any unauthorized access to your payment information.
e. Pricing on websites may be different to instore or those mentioned on other ordering platforms.
f. Any offers/discounts that are presented on the website may be different to instore or those mentioned on other ordering platforms.
g. You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Delivery

a. We will make every effort to deliver orders within the estimated time frame. However, delivery times may vary depending on factors beyond our control.
b. Delivery charges may apply and will be clearly indicated during the ordering process.
c. We are not responsible for any delays or errors in delivery caused by circumstances such as traffic, weather conditions, or incorrect delivery information provided by the customer.

5. Cancellations and Refunds

a. Orders cannot be cancelled or modified once they have been confirmed.
b. Refunds may be issued at our discretion in case of order cancellation or dissatisfaction with the product. Refunds will be processed using the same method as the original payment.
c. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel orders purchased per person. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6. Liability

a. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our online ordering system.
b. Our liability for any direct damage shall be limited to the total amount paid by you for the order in question.
c. You are responsible for your devices and accounts needed to use the online services. Soul of India does not guarantee that the online services will fully function on any device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.
d. RESPONSIBILITY OF WEBSITE VISITORS – Soul of India has not reviewed, and cannot review, all the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, Soul of India does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful, or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website could contain content that you may feel is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website could also contain material that you feel violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Soul of India disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.

7. Changes to Terms

a. We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.
b. Questions about the Terms of Service should be sent to us at soulofindiauae@gmail.com

8. Governing Law

a. These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi.
b. By using our online ordering system, you acknowledge that you have read, understood, and agree to these terms and conditions.

  • Method of Payment, Card Types accepted and Currency: “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. 
  • Delivery/Shipping/Services Policy: 
  • We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

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